Lets Work Together - COVID19 Response
Posted : April 14, 2020
Dear Valued Customers,
We understand that the rapidly evolving COVID-19 situation poses unique challenges for everyone, and some customers may have difficulty making their loan repayments as scheduled.
We have therefore waived all late fees and penalty interest fees
for 90 days from March 1 – May 30 for customer accounts that have been in good standing with us. We, however, encourage you to make any payments possible so as to keep your account updated and reduce your future loan debt.
If due to COVID-19 you have been laid-off or your work hours and thus salary income has been reduced, please email firstname.lastname@example.org
with attached documentary proof of your change in employment situation along with your most recent contact number, so we can discuss adjustments to your repayment schedule accordingly.
In the coming days, our representatives will also be reaching out to our general customer base, to assess their individual situations and see how best we can find mutually beneficial repayment solutions as we go through this crisis together.
Reminder that your loan repayments can be done via the following channels:
(We, however, encourage the first 3 options to limit in-person interactions)
- NCB Account # 301-035-160
- Bill Express
- Head Office – 19 West Kings House Road
If you have any questions, feel free to contact us. Our offices are open weekdays from 8:30 am – 2:30 pm.
The Aim Financial team continues to pray for the safety of you and your loved ones as we continue to follow the guidelines of the Ministry of Health to get through this together.
CEO, Aim Financial